Shipping policy

SHIPPING POLICY

At Soulexora, we are committed to delivering your orders safely and on time.

Order Processing:
Orders are generally processed within 1–2 business days after the order is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Time:
Delivery usually takes approximately 5–9 business days after the order has been shipped. Delivery times may vary depending on your location, courier service, weather conditions, or other circumstances beyond our control.

Shipping Charges:
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking:
Once your order has been shipped, we may provide tracking information through the contact details provided by you at the time of placing the order.

Delivery Delays:
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, holidays, remote locations, or other unforeseen circumstances.

Incorrect Address:
Customers are responsible for providing a complete and accurate delivery address. Soulexora will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Missing Packages:
If your package arrives damaged or appears to have been tampered with, please contact us as soon as possible at soulexora.in@gmail.com with your order details and supporting photos/videos.

For any questions regarding shipping, please contact us at soulexora.in@gmail.com.