Frequently Asked Questions (FAQ)

1. What is Soulexora?
Soulexora is an online shopping store offering a wide range of products across fashion, beauty, electronics, home & lifestyle, and more.
2. Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available on eligible products and locations.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders, subject to our shipping terms.
4. How long will my order take to arrive?
Orders are generally delivered within the estimated delivery time shown on the website. Delivery time may vary depending on your location, courier service, and other circumstances.
5. How can I track my order?
Once your order has been shipped, tracking information may be provided through the contact details you entered while placing your order.
6. Can I cancel my order?
You can contact us as soon as possible after placing your order. Cancellation may not be possible once an order has been processed or shipped.
7. Can I return a product?
Returns are available for eligible products and situations according to our Return & Refund Policy. Please contact us before sending any product back.
8. What if I receive a damaged or wrong product?
Please contact us as soon as possible with your order number and clear photos/videos of the issue. We will review the matter and provide an appropriate solution.
9. How can I contact Soulexora?
You can contact us at soulexora.in@gmail.com. Please include your order number when contacting us about an order.
10. Are all products eligible for return?
Not necessarily. Some products may be non-returnable due to their nature, hygiene requirements, customization, or supplier restrictions. Please check the applicable product and our Return & Refund Policy.