Refund policy

Return & Refund Policy – Soulexora

Last updated: August 27, 2026

At Soulexora, we want you to have a smooth shopping experience. 
If you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can help resolve the issue.

1. Return Eligibility

*You may request a return if:
*You received a damaged or *defective product.
*You received the wrong product.
*Your order is incomplete or an item is missing.
*To be eligible for a return, the product must generally be unused and in the condition in which you received it, with its original packaging where applicable.

2. How to Request a Return
To request a return, please contact us at:

Email: soulexora.in@gmail.com

Please include your order number, details of the issue, and clear photos/videos of the product where applicable.

Do not send any product back without contacting us first. We will provide further instructions if a return is approved.

3. Damaged, Defective or Wrong Products
4. 
Please inspect your order when you receive it. If the product is damaged, defective, or incorrect, contact us as soon as possible with photos/videos showing the issue.
After reviewing the issue, we will determine the appropriate solution, which may include a replacement or refund.

4. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, or supplier restrictions. This may include personal-care, beauty, hygiene, customized, or other specified products.
Any applicable non-returnable condition will be mentioned on the product page or communicated to you where applicable.

5. Refunds
If your refund is approved, the refund will be processed to your original payment method, subject to the payment provider's processing time.
The time taken for the refund to appear in your bank account or payment account may vary depending on your bank or payment provider.

6. Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once the order has been processed, shipped, or handed over to the delivery partner.

7. Return Shipping
If a return is approved because the product was damaged, defective, incorrect, or incomplete, we will provide appropriate instructions regarding return shipping.
For other situations, return shipping may not be available or may be subject to applicable conditions.

8. Contact Us
For any questions regarding returns or refunds, please contact:
Soulexora
Email: soulexora.in@gmail.com